1. Introduction

This User Guide is designed to help you (including clients, suppliers, and partners; collectively referred to as “Users”) understand and standardize the use of Servalparts’ end-to-end auto parts supply chain services. Guided by the principle of “simplifying processes and focusing on value”, our services cover the full link of China-South Africa auto parts trade.

This Guide has the same legal effect as the Servalparts Privacy Policy and Service Cooperation Agreement. Please read it carefully before using our services.

2. Pre-Service Preparation

2.1 Entity Qualification Verification

  • Clients (South African Aftermarket Merchants): Must provide valid business registration documents, tax registration certificates, contact person’s identity proof, and authorization documents (if applicable) to ensure legal and compliant operation.
  • Suppliers (Chinese Auto Parts Manufacturers): Must provide valid business licenses, production qualification certificates, product quality certification documents, and relevant compliance materials. Only after passing our review can suppliers be included in our cooperative network.
  • All qualification documents must be authentic and valid. If any information changes (e.g., registered address, contact person), please notify us promptly in writing for updates.

2.2 Information Submission Specifications

  • Accurately provide business contact details (name, phone number, email, etc.) and core business needs related to auto parts trade and supply chain.
  • Order-related information (product specifications, quantity, delivery requirements, etc.) must be clear and specific to avoid service disruptions caused by ambiguous information.

3. Core Service Usage Processes

3.1 Supplier Matching & Procurement Service

  1. Demand Submission: Submit your auto parts procurement needs through our official communication channels.
  2. Supplier Matching: We will screen and recommend qualified Chinese suppliers from our cooperative network based on your needs.
  3. Cooperation Confirmation: After you confirm the supplier, you can complete sample verification (if required) and sign relevant cooperation documents.
  4. Order Execution: We will issue formal orders and track the entire process from production to goods preparation.
  5. Cargo Consolidation: For procurement from multiple suppliers, we provide cargo consolidation services to optimize logistics costs.

3.2 Logistics & Warehousing Service

(1) First-Mile Logistics (China to South Africa)
  • Our China-based team is responsible for picking up goods from suppliers, transporting them to designated warehouses for sorting and inspection, and providing customized packaging services if needed.
  • We arrange international transportation and export customs clearance, with real-time progress tracking available through our system.
(2) Last-Mile Delivery (Within South Africa)
  • Upon arrival in South Africa, goods will be stored in our strategic warehouse network. The system will automatically match the optimal warehouse based on the delivery address.
  • We arrange local distribution services, and you can inquire about delivery progress through the order system.
(3) Smart Warehousing Service
  • Inventory Management: You can query real-time inventory status of your goods through our dedicated system.
  • Replenishment Reminder: The system will issue replenishment prompts based on inventory changes and business needs.
  • Value-Added Services: We provide services such as goods unpacking, repackaging, and compliance consulting as required.

4. System/Tool Usage Instructions

4.1 Supply Chain Management System

  • Login Access: Log in to the dedicated system through the account and credentials provided by us (supports multi-terminal access).
  • Core Functions: The system covers order tracking, inventory query, logistics status viewing, and settlement information management. You can export relevant data reports as needed.

4.2 Permission & Operation Norms

  • Account Management: The enterprise master account can set sub-accounts with differentiated permissions based on job responsibilities (e.g., procurement, warehousing, finance).
  • Operation Tips: Follow the system prompts to submit applications (e.g., outbound, replenishment). Our team will process your requests in a timely manner after review.

5. Notes

  1. Users shall be responsible for the authenticity and accuracy of all submitted information. We shall not be liable for losses caused by incorrect or outdated information.
  2. If you need to modify or cancel an order, please notify us promptly before the corresponding service link is executed. Changes made after the link starts may incur additional costs.
  3. Upon receipt of goods, please check the quantity and packaging integrity on-site. If any problems are found, confirm with the delivery personnel and notify us immediately for follow-up.
  4. Keep your system account and password secure. If you suspect any leakage, notify us immediately to take security measures.

6. Service Support & Feedback

  • Dedicated Service: After the cooperation takes effect, we will assign a dedicated consultant to handle your daily needs and coordinate problem resolution.
  • Emergency Support: For urgent issues related to logistics, inventory, or orders, contact us through the designated emergency channels.
  • Feedback Channel: Submit your service suggestions or complaints through our official email. We will respond and provide solutions within a reasonable timeframe.